Returns Policy

We hate to hear that you didn’t love what you bought! We will be happy to issue you a store credit towards your next purchase within 7 days of your order delivery date. All returns must be in new and unworn condition.

All sale and low stock items are non-returnable and are final.


RETURN PROCESS

You can request a return for store credit within 7 days of your order delivery date by contacting us at heeledbymelrose@outlook.com.  Please include your name and order number in your email to expedite the return process.

Once your return has been authorized, please make sure to use proper packaging, as you are responsible for any damages or loss that occurs in transit.

Please include your original invoice with your name, email, order number, and return authorization number (RA#).
Send your return back to us at:
HBM Returns
1227 16th Ave
Box 357
Conway, SC 29526

RETURN PROCESSING TIME

Upon receipt of your package, your return for a store credit will be processed within 3-4 business days. You will be notified via email once your return has been processed.